Customer Privacy  

Both the Communications Act and the Commission's rules require telecommunications carriers, and interconnected providers of Voice over Internet Protocol (VoIP) services, to protect "customer proprietary network information," or CPNI.  CPNI includes some of the most sensitive personal information that carriers and providers have about their customers as a result of their business relationship (e.g., phone numbers called; the frequency, duration, and timing of such calls). To protect consumer privacy, the Commission's rules require carriers/providers to file reports, annually, to certify their compliance with the CPNI rules. 

Phone  

If your privacy complaint involves your phone service provider, please select Privacy as the issue and complete this form. 

Internet  

If your privacy complaint involves your internet service provider, please select Privacy as the issue and complete this form.  

Tell Us Your Story

If you have concerns about your privacy but don’t want to file a complaint, tell us about it. Your Story will not be served on your provider, and you will not hear back from the FCC. Please complete this form.