Customer Privacy
Both the Communications Act and the Commission's rules require telecommunications carriers, and interconnected providers of Voice over Internet Protocol (VoIP) services, to protect "customer proprietary network information," or CPNI. CPNI includes some of the most sensitive personal information that carriers and providers have about their customers as a result of their business relationship (e.g., phone numbers called; the frequency, duration, and timing of such calls). To protect consumer privacy, the Commission's rules require carriers/providers to file reports, annually, to certify their compliance with the CPNI rules.
Phone
If your privacy complaint involves your phone service provider, please select "Privacy" as the issue when you complete the form.
Internet
If your privacy complaint involves your internet service provider, please select "Privacy" as the issue when you complete the form.
Tell Us Your Story
If you have concerns about your privacy but don’t want to file a complaint, tell us about it. Your story will not be served on your provider, and you will not hear back from the FCC.