File an informal consumer complaint / Tell your story

By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.

File a complaint

Phone Issues

Billing, equipment, coverage, number porting, unlocking, incarcerated people’s communications services, and more.

Internet Service Issues

Availability, speed, billing, equipment, and more.

TV Service Issues

Billing, indecency, loud commercials, service, and more.

 
Radio Issues

Pirate/unauthorized stations, interference, and more.

Emergency Communications

911 outage, tower light outage, and more.

Access for People with Disabilities

Accessible TV video programming, communications services, and more.

Robocalls/Unwanted calls and texts
phone screen with spam call

Do you receive unwanted calls or texts from telemarketers? Is your own telephone number being spoofed, blocked, or labeled as a possible spam call? The FCC is committed to doing what we can to protect you.

Privacy rules and your phone
hand holding a locked lock

If you have a privacy complaint, we want to hear from you. Various rules and laws require telecommunication carriers and interconnected VoIP services providers to protect "customer proprietary network information."

Share your experience with data caps
man holding a smart phone showing data usage

Many providers cap how much data we use, which when exceeded, may result in higher fees and/or slower speeds. Share your experiences and challenges with data caps on your fixed or mobile broadband plans.

Share your broadband access experience
group of hands of many people of different races and ethnicities

Share your unique experiences and challenges in getting broadband internet access. The FCC shares your story internally to identify trends, inform policy making and potential enforcement activities.