File an informal consumer complaint / Tell your story

By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.

File a complaint

Phone Issues

Billing, equipment, coverage, number porting, unlocking, incarcerated people’s communications services, and more.

Internet Service Issues

Availability, speed, billing, equipment, and more.

TV Service Issues

Billing, indecency, loud commercials, service, and more.

 
Radio Issues

Pirate/unauthorized stations, interference, and more.

Emergency Communications

911 outage, tower light outage, and more.

Access for People with Disabilities

Accessible TV video programming, communications services, and more.


Cell phone unlocking
phone screen with spam call

Thinking about switching service providers, but want to keep your phone? If your phone is "unlocked," you might be able to use it. Learn about device technological compatibility between wireless networks and other helpful tips.

Porting: Keep your number when you change providers
hand holding a phone

If you switch service providers and remain in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers.