Consumer Inquiries and Complaint Center
File an informal consumer complaint / Tell your story
Para presentar una queja en español, llamar al: 888-CALL-FCC (888-225-5322)
By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.
File an Unwanted Call/Text Complaint What Happens After I File My Complaint?Frequently Asked Questions How Other Agencies Can Help
File a complaint
If your complaint is about a telecom billing or service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to resolve your issue prior to filing a complaint.
Learn about consumer issues
Share your experience with data caps
Share your unique experiences and challenges regarding data caps on your fixed or mobile broadband plans. Sharing your broadband data cap experience is not the same as filing a complaint. Your filing will not be served on your provider and you will not hear back from the FCC.
File an ACP complaint
If your complaint is about an Affordable Connectivity Program (ACP) billing or service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint.
File a Privacy complaint
If you have a privacy complaint, the FCC wants to hear from you. Learn more about the FCC’s privacy rules and how you can file a complaint.
Share your broadband access experience
Share your unique experiences and challenges in obtaining broadband internet access. Sharing your broadband access experience is not the same as filing a complaint. Your filing will not be served on your provider and you will not hear back from the FCC.
Share your experience
If you have concerns about a policy or provider, tell us about it. Telling us Your Story is not the same as filing a complaint. Your Story will not be served on your provider and you will not hear back from the FCC.
- Download a complaint form
- File using our American Sign Language Hotline: ASL Video File using our American Sign Language Hotline File using our American Sign Language Hotline