If you have questions about a problem you are having with your phone service and want to read more about common phone issues raised with the FCC, see our consumer guides.
If our consumer guides do not address your issue, another option is to file a complaint.
Please look carefully at the list of issues available on the complaint form. If you already know what issue you’d like to file a complaint about then:
Phone Issues on the Complaint Form
If you have received an unwanted call, including robocalls, you will need to select “unwanted calls/texts” as the Phone Issue and then “all other unwanted calls/texts” as the sub-issue. If you received an unwanted call from an international number in a format other than 555-555-5555 , you can report the number in the “Additional Information” field on the complaint form.
If you have received an unwanted text, including robotexts, you will need to select “unwanted calls/texts” as the Phone Issue and then “all other unwanted calls/texts” as the sub-issue.
Your Number Is Being Spoofed
If your number is being spoofed, blocked, or labeled as potential spam you will need to select “unwanted calls/texts” as the Phone Issue and then “my own number is being spoofed” as the sub-issue.
Services are not available in your area, issues with coverage areas or coverage maps.
Issues with your provider about advertised rates, service charges, taxes, fees, surcharges, lifeline, inmate calling.
***If you believe you have been slammed – your provider has been changed without your authorization – please select the Slamming issue NOT the Billing issue.
***If you believe you have been crammed – there has been an unauthorized charge placed on your phone bill – please select the Cramming issue NOT the Billing issue.
Unauthorized charges placed on your phone bill. Many times, this happens when a third party places a charge on your bill. For example, if you have been slammed – your provider is changed without your authorization – and they charge you for the unauthorized service after your service has been switched back.
Issues with your phone and related equipment including device unlocking.
Issues with interference including interference from amateur radios, CBs, and signal jammers.
Receiving unsolicited advertisements on your fax machine.
Issues with keeping your phone number if you switch providers.
Your personal information has been breached.
***If you have concerns about Caller ID spoofing, please select the Unwanted Calls issue and then the appropriate sub-issue (see above) NOT the Privacy issue.
Rural Call Completion
Difficulties completing calls to rural areas.
Your provider has been changed without your authorization.