File a complaint about:
Or, select the category that best describes your accessibility problem:
- Communications Services and Equipment
- Video Programming on Television and Other Equipment
- Other Accessibility Problems
Communications Services and Equipment
- Electronic messaging service or equipment (such as text messaging, instant messaging, or e-mail)
- Internet voice chat service or equipment (such as using your computer to talk to a friend)
- Interoperable video conferencing service or equipment
Hearing Aid Compatibility for Telephones
- Wireless or mobile telephones (such as a cellphone or smartphone)
- Wireline or landline telephones (such as your home phone)
Internet Browsers Built into Mobile Phones
- Wireless or mobile telephones (such as a cellphone or smartphone)
- Accessibility required for individuals who are blind or visually impaired
- Wireless or mobile telephone service or equipment (such as a cellphone or smartphone)
Telephone Service or Equipment
- Wireless or mobile telephone service or equipment (such as a cellphone or smartphone)
- Wireline or landline telephone service or equipment (such as your home phone)
- Cable or Internet phone service or equipment (such as home phone service provided by your Internet service provider)
Telecommunications Relay Services (TRS)
- TRS includes, for example, TTY relay, Internet protocol (IP) relay, video relay service (VRS), captioned telephone service (CTS) and speech-to-speech (STS) relay service.
Video Programming on Television and Other Equipment
Access to Emergency Information on Television
- Closed captioning on television (from a television station or subscription television provider, for example, cable, fiber optic or satellite). You have two options to file a complaint about closed captioning on television:
1. File a complaint with your video programming distributor. Contact information for distributors of video programming on television is available in the FCC’s video programming distributor registry.
2. File a complaint with the FCC.
- Closed captioning of programming delivered via the Internet (for example, streamed or downloaded to your computer, tablet, smartphone, television, video game console, or other Internet-enabled device)
- Display of closed captioning (decoder and display requirements for equipment, such as televisions, set-top boxes, and video players)
Television and Set-Top Box Controls, Menus, and Program Guides
- Accessibility requirements for individuals who are blind or visually impaired
- Simple and easy-to-use method for activating closed captioning and audio description
- Narrated descriptions of a television program's key visual elements; also called video description
Other Accessibility Problems
National Deaf-Blind Equipment Distribution Program (NDBEDP)
- NDBEDP, also known as iCanConnect, provides equipment needed to make telecommunications, advanced communications, and the Internet accessible to low-income individuals who have both significant vision loss and significant hearing loss.
For disability-related accessibility problems in matters covered under FCC rules that are not listed above, or if you need assistance, please contact the FCC’s Disability Rights Office at dro@fcc.gov, or call 202-418-2517 (voice), or 1-844-432-2275 (videophone).