Submit a request – FCC Complaints

FCC Complaints
Submit a request

Approved by OMB 3060-0874 (Est. average burden per response is 15 minutes). Read Privacy Statement

If you would like to share your experience, please complete this form. In the description field, you can provide specific details about your experience , including the name of the provider, your address and any other information that describes the challenges that you have experienced, including those due to a provider’s practices and polices related to certain terms and conditions of service, such as those concerning speeds, data caps, throttling, late fees, equipment rentals and installation, contract renewal or termination, customer credit or account history, promotional rates, price or how technical support is provided.

By sharing their broadband access stories, consumers will help the FCC to identify barriers experienced by historically unserved and underserved communities and inform the work of the Task Force.

Fields marked with * are required. The submit button will not be active until all required fields are completed.

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Please choose a request type below

Your email address

Subject

Description

Your description is important to understanding your situation. Do not include any sensitive information, such as SSN, DOB, driver's license numbers, medical history, etc.

Accessibility Issues

If you have questions about filing complaints about accessibility, please contact the FCC’s Disability Rights Office at dro@fcc.gov, or call 202-418-2517 (voice), 888-835-5322 (TTY) or 1-844-432-2275 (videophone).

Preferred Method of Response(optional)

Please select how you would like the FCC to respond to you.

Relay Service (and other) Method of Response(optional)

If you selected Relay Service as your preferred method of response, please provide the type of Relay Service and contact information. If you selected Other, please provide the method of response.

Name of Company Complaining About(optional)

Please provide the name of the company you are complaining about.

City of Company Complaining About(optional)

State of Company Complaining About(optional)

Zip Code of Company Complaining About(optional)

The format of the zip code can be: 20850 or 20850-1234

Phone Number of Company Complaining About(optional)

Please enter the phone number in the following format 555-555-5555

Please provide the model of the telephone(optional)

Hearing Aid Compatibility Make(optional)

Date of Your Issue/Problem(optional)

You can click in the field to use a calendar to select a date. If you enter the date it must be in the following format: January 1, 2015

Time of Your Issue/Problem(optional)

Examples of the time format are: 1:00 pm or 2:45 p.m. or 8:51 P.M.

Your TV Method(optional)

Name of Subscription Service(optional)

Subscription Service Name (Other)(optional)

If you selected other, please provide the name of the subscription service.

Did you contact the company to request an accessible device for an individual who is blind or visually impaired? (optional)

Name of state program complaining about(optional)

Name of the company and the person you contacted (if known)(optional)

Please provide the name of the company and the person you contacted (if known)

Date you requested an accessible device(optional)

You can click in the field to use a calendar to select a date. If you enter the date it must be in the following format: January 1, 2015

TV Channel(optional)

Enter the tv channel such as 8 or 8.1

Call Sign or Television Station Name(optional)

Network(optional)

Name of TV program(optional)

Description of the Emergency(optional)

Please provide a detailed description of the emergency (for example, flood, hurricane, tornado, etc., as well as the areas in which the emergency occurred).

City Where Program was Viewed/Heard(optional)

State Where the Program was Viewed/Heard(optional)

Program Distributor, Owner(optional)

Please provide the name, address, website, or e-mail address of the program distributor, provider, and/or owner (for example, "WZUF-CBC.com," "WZUE-TV.com," "SportingchannelWest.com," "TV&MoviesOnline").

Device or Software Used(optional)

Please provide information about the device or software used (for example, type of device, manufacturer, model number, name of video player software or application).

Date of Service or Equipment(optional)

Please provide the approximate date the service or equipment was purchased, acquired, or used (or attempted to be purchased, acquired, or used). You can click in the field to use a calendar to select a date. If you enter the date it must be in the following format: January 1, 2015

Outcome of Accessibility Problem(optional)

What would you like the company to do to solve your accessibility problem?

Your First Name

Your Last Name

Address 1

If you have a PO Box, please enter it in this field.

Address 2(optional)

City

State

Zip Code

The format of the zip code can be: 20850 or 20850-1234

Phone (where you can be contacted)(optional)

Please enter the phone number in the following format 555-555-5555

Filing on Behalf of Someone(optional)

Please indicate whether you are filing this on behalf of someone else.

Your Relationship (on behalf of)(optional)

First Name (on behalf of)(optional)

Last Name (on behalf of)(optional)

Company Name (on behalf of)(optional)

Address (on behalf of)(optional)

City (on behalf of)(optional)

State (on behalf of)(optional)

Zip Code (on behalf of)(optional)

The format of the zip code can be: 20850 or 20850-1234

Attachments(optional)

Add file or drop files here