Submit a request – FCC Complaints

Approved by OMB 3060-0874 (Est. average burden per response is 15 minutes).

If you would like to share your experience, please complete this form. In the description field, you can provide specific details about your experience , including the name of the provider, your address and any other information that describes the challenges that you have experienced, including those due to a provider’s practices and polices related to certain terms and conditions of service, such as those concerning speeds, data caps, throttling, late fees, equipment rentals and installation, contract renewal or termination, customer credit or account history, promotional rates, price or how technical support is provided.

By sharing their broadband access stories, consumers will help the FCC to identify barriers experienced by historically unserved and underserved communities and inform the work of the Task Force.

If you would like to share your experience, please complete this form. In the description field, you can provide specific details about your experience, including the name of the provider, data caps or usage limits associated with your broadband plan, your address, and any other information that describes the benefits or challenges that you have experienced due to data caps.

Fields marked with * are required.
The submit button will not be active until all required fields are completed.

Web browsers supported: Latest two versions of: Chrome, Firefox, Safari, and Edge.

Please choose a request type below

Your email address

Subject

Description

Emergency Type

Types of emergencies include a tower light outage, 911 outage, or interference to a public safety service/device. If your complaint involves interference to a telecommunications service used by public safety entities, first responders, police, fire, law enforcement or a federal agency, then call the FCC's 24/7 Operations Center at 202-418-1122 or use the Public Safety Support Center at https://publicsafetysupportcenter.fcc.gov/hc/en-us/requests/new

Tower Sub Issue

Type of Emergency (other)

Company Name

Please select the company that is the subject of your complaint. If the company is not listed, select "other" and provide the name of the company.

Account Number

Please enter your account number, if applicable.

Date of Your Issue/Problem

You can click in the field to use a calendar to select a date. If you enter the date it must be in the following format: January 1, 2015

Time of Your Issue/Problem

Examples of the time format are: 1:00 pm or 2:45 p.m. or 8:51 P.M.

Your First Name

Your Last Name

Address 1

If you have a PO Box, please enter it in this field.

Address 2

City

State

Zip Code

The format of the zip code can be: 20850 or 20850-1234

Phone (where you can be contacted)

Please enter the phone number in the following format 555-555-5555

Attachments

Add file or drop files here

Consumer Inquiries and Complaint Center