Filing a complaint
We encourage you to contact your provider before filing a complaint.
If your complaint is about a telecom billing or service issue with your provider, we will review your complaint and, in many instances, serve your complaint on your provider. Your provider has up to 30 days to send you and the FCC a response to your complaint.
We do not resolve individual complaints on certain issues, including loud commercials, indecency, unwanted calls or texts, including robocalls, unsolicited faxes and similar issues covered by the Telephone Consumer Protection Act. These complaints help inform FCC enforcement and policy work and may be shared with other Bureaus and Offices internally.
In some instances, we will provide you with a referral to another federal, state or local agency that can better address your complaint.
The FCC cannot resolve all individual complaints, but we can provide information about your possible next steps. The collective data we receive from complaints helps us keep a pulse on what consumers are experiencing, may lead to investigations and serves as a deterrent to the companies we regulate.
Thank you for your help in informing our efforts.