Congress recently created the Affordable Connectivity Program (ACP) as part of the Infrastructure Investment and Jobs Act. The ACP is a new long-term, $14 billion program, which replaced the Emergency Broadband Benefit (EBB) Program.
You can learn more about the Affordable Connectivity Program including what the benefit provides, and who is eligible by visiting fcc.gov/acp.
Need Help with the ACP?
If you need to talk to someone about your eligibility or application status, please call the ACP helpline at (877) 384-2575.
If you are having issues with your provider involving the Affordable Connectivity Program, you may want to file an informal consumer complaint with us. If your issue is a billing and service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to attempt to resolve your issue prior to filing a complaint.
To proceed with filing a complaint with the FCC, please go to this form and select "availability" as the Issue and fill in the form.
Para presentar una queja en español, llamar al: 888-CALL-FCC (888-225-5322)