Need Help with an Affordable Connectivity Program (ACP) complaint?

The Affordable Connectivity Program stopped accepting new applications and enrollments on February 8, 2024. Consumers had to be approved and enrolled with a service provider by 11:59 p.m. ET on February 7 to receive the ACP benefit.

You can learn more about the Affordable Connectivity Program wind down by visiting fcc.gov/acp.

If you are having issues with your provider involving the Affordable Connectivity Program, you may want to file an informal consumer complaint with us. If your issue is a billing and service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to attempt to resolve your issue prior to filing a complaint.

To proceed with filing a complaint with the FCC, please go to this form and select "availability" as the Issue and fill in the form.

Para presentar una queja en español, llamar al: 888-CALL-FCC (888-225-5322)